Overview
Reseller hosting lets you create and manage customer cPanel accounts without owning the physical server. Your provider manages the server platform while you handle customer plans, billing, support, onboarding, and account-level issues.
First steps
- Define hosting packages in WHM.
- Match WHM packages to WHMCS products.
- Configure branded nameservers if included.
- Set support expectations and escalation rules.
- Create onboarding emails with cPanel, webmail, nameserver, and support links.
- Learn the boundary between reseller access and root server tasks.
Reseller operations
Resellers should keep packages simple, document support boundaries, monitor usage, and avoid selling more than they can support. Clear onboarding and fast escalation to the upstream provider are part of the product.
Quick support handoff
If this article does not solve the issue, open a support ticket with the domain, service name, exact error, time the problem started, and what changed recently.
