Package planning
Packages define account limits and make service delivery consistent. Build packages around realistic usage, not only marketing numbers.
Common limits
- Disk quota.
- Monthly bandwidth.
- Email accounts and mailing lists.
- Databases.
- Addon domains, subdomains, and aliases.
- FTP accounts.
- Feature lists.
- Dedicated IP access if available.
Best practices
Create packages before selling plans in WHMCS. Match WHMCS product module settings to WHM package names exactly to avoid provisioning failures.
Operational notes
Customers use cPanel for one hosting account. Resellers and server owners use WHM for account-level administration. Root WHM changes can affect every customer, so test high-impact changes carefully.
Common evidence to collect
- Domain name.
- cPanel username.
- Error text.
- Screenshot.
- Time of issue with timezone.
- Recent changes.
Quick support handoff
If this article does not solve the issue, open a support ticket with the domain, service name, exact error, time the problem started, and what changed recently.
