Common tasks
- Upload website files.
- Edit configuration files.
- Compress or extract archives.
- Move files into public_html.
- Review permissions and ownership.
Safety rules
Download a copy before editing important files. Be careful with hidden files such as .htaccess. Avoid changing file ownership from command line unless you understand the account structure.
Operational notes
Customers use cPanel for one hosting account. Resellers and server owners use WHM for account-level administration. Root WHM changes can affect every customer, so test high-impact changes carefully.
Common evidence to collect
- Domain name.
- cPanel username.
- Error text.
- Screenshot.
- Time of issue with timezone.
- Recent changes.
Quick support handoff
If this article does not solve the issue, open a support ticket with the domain, service name, exact error, time the problem started, and what changed recently.
