Provide this information
- Domain or cPanel username.
- What needs restored: file, folder, database, mailbox, full account, or full server.
- Approximate date and time before the problem happened.
- Reason for restore.
- Whether current data should be overwritten or preserved separately.
Caution
Restores can overwrite newer changes. If you are unsure, ask support to restore to an alternate folder or create a backup of the current state first.
Restore safety
Restores can overwrite newer data. For important sites, ask for a copy restore or staging restore first when possible. Ecommerce, forums, CRMs, and membership sites need special care because new orders or user records may exist after the restore point.
Quick support handoff
If this article does not solve the issue, open a support ticket with the domain, service name, exact error, time the problem started, and what changed recently.
