Layers
- Customer self-service backups for routine changes.
- Provider-managed account backups for common restores.
- Server-level backups for major incidents.
- Off-site or immutable backups for disaster recovery.
- Manual pre-change backups before migrations or risky edits.
Policy items
Document retention, restore fees if any, exclusions, backup frequency, and whether backups are guaranteed. Customers should understand that backups are a safety net, not a replacement for their own copies.
Restore safety
Restores can overwrite newer data. For important sites, ask for a copy restore or staging restore first when possible. Ecommerce, forums, CRMs, and membership sites need special care because new orders or user records may exist after the restore point.
Quick support handoff
If this article does not solve the issue, open a support ticket with the domain, service name, exact error, time the problem started, and what changed recently.
