Steps
- Open MySQL Databases in cPanel.
- Create a database.
- Create a database user with a strong password.
- Add the user to the database.
- Grant the required privileges.
- Enter the database name, username, password, and host in the application configuration.
Notes
On cPanel servers, database names and users are often prefixed with the cPanel username. The database host is usually localhost unless the provider says otherwise.
Operational notes
Customers use cPanel for one hosting account. Resellers and server owners use WHM for account-level administration. Root WHM changes can affect every customer, so test high-impact changes carefully.
Common evidence to collect
- Domain name.
- cPanel username.
- Error text.
- Screenshot.
- Time of issue with timezone.
- Recent changes.
Quick support handoff
If this article does not solve the issue, open a support ticket with the domain, service name, exact error, time the problem started, and what changed recently.
