Purpose
Account DNS Check helps compare the DNS records expected by the hosting server with what the public internet sees. It is useful after migrations, nameserver changes, mail routing changes, and SSL validation failures.
What to check
- The domain resolves to the correct server IP.
- www points to the correct location.
- MX records point to the correct mail service.
- SPF, DKIM, and DMARC records are present when email is hosted locally.
- Nameservers match the intended DNS provider.
Fix process
Find the mismatched record, update it at the authoritative DNS provider, wait for TTL expiry, then retest. If the domain uses third-party DNS, cPanel zone edits will not affect public DNS.
DNS troubleshooting flow
- Find the authoritative nameservers first.
- Edit records only at the authoritative DNS provider.
- Check root domain, www, mail, MX, TXT, and any app-specific records.
- Watch for stale IPv6, duplicate SPF, and old mail records.
- Wait for TTL expiry before assuming a change failed.
Quick support handoff
If this article does not solve the issue, open a support ticket with the domain, service name, exact error, time the problem started, and what changed recently.
